*FREE SHIPPING for orders over $25 are only available for items not in the "Special Offer" section. Products in the "Special Offer" section attracts a flat shipping charge per unit.
Hammocks Online by The Hammock Co
General
- The materials displayed on this website such as the logo, product images, artwork and other graphic material, information and names at Hammocks Online are the property of The Hammock Co. Any such content cannot be reproduced or published without written permission from The Hammock Co.
- Information contained and published on this site may include inaccuracies. You acknowledge and accept that that the website information is subject to change at any time without notice and may not be accurate or up to date at the time you view it. Please enquire with us directly to ensure the accuracy of the material you seek to rely upon.
- The prices for the products on this website are in Australian dollars inclusive of GST.
- Hammocks Online and The Hammock Co are not responsible for any damages or injuries related to the use of our website. In the case of products sold, Hammocks Online and The Hammock Co is not responsible for damages or injuries due to misuse of the product or products faults.
- By using our site and purchasing a product via Hammocks Online, you agree to the Terms & Conditions set out on this page.
Warranty
- All our products have a one year warranty on all materials and workmanship from the time of sale.
- If you receive your hammock faulty or if your hammock has a fault during the warranty period, you may be eligible for an exchange of the same product or something similar. Refunds are only given if we cannot give you an exchange for the same or similar product.
- To claim your warranty, please write to us at sales@hammocks.com.au detailing the product and fault. You may be required to cut off bits of the product and mail it back for us, or send the product back to us for inspection.
- Claims can be rejected if The Hammock Co finds that the result of the fault is due to misuse (example: Hammocks that have been left outdoors under direct sunlight or rain).
Returns
- We do not accept returns and give a refund if you change your mind or decide that the product is not quite what you were looking for.
- We can, however, give you credit if you return the product to us in an un-used condition in its original packaging. You will cover postage to return the goods to us and for a replacement.
Payment
- All payments must be received in full prior to dispatch.
- If payments have an error or be declined later by your bank or credit card issuer, the products remain the property of The Hammock Co until fully paid.
- Unpaid products for over 30 days that have been delivered to you may result to debt collection. All legal fees and cost related to debt collection will be carried by you.
Product Delivery
- We will deliver the product shown on your order confirmation.
- We will try our best to deliver the products in a prompt manner, however many factors can affect delivery timeframes and we cannot guarantee that they will always be met.
- Personal pick up is allowed from our warehouse, please contact us prior to ordering or as soon as an order is completed. If we have despatched the item, you will not be allowed to pick up another product.
- Free shipping applies only to anywhere in Australia. For orders outside Australia, you are allowed to place an order but the freight costs will be manually calculated based on the product and location. An email of the freight cost and options will be sent to you for confirmation prior to despatch.
